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I am having trouble getting C-Soft to initialize when opening it, what should I do?

First make sure that your firmware and C-Soft software are updated.  The most current versions of the software and firmware are available from the Turner Design website.  Once you have confirmed and/or installed the most current version, disconnect all connections made thus far, close the C-Soft program if it is open and follow the procedure below:

1)     Connect the 8 pin female end of the interface cable to your instrument’s 8 pin male end connector.
2)     Connect the interface cable’s serial plug to your computer or laptop.
Note: Make sure you know what COM port you are plugging in to so the correct COM port can be selected in the C-Soft program.
3)     Begin the C-Soft program and select the COM port you are currently plugged in to using the pull down menu.
4)     Supply power to the instrument using the 12 volt power supply provided.  Approximately 1-2 seconds after supplying power to the instrument, you should see the LED flash on for about 2 seconds and then turn off (NOTE: If you have a turbidity sensor you will not see an LED flash for that sensor and if you have UV sensors you will need to hold a white piece of paper in front of the sensor head to see the blue light on the paper indicating the LED is working.  All other sensor LEDs are visible.)  If you see LEDs flash as described, go to the next step.
5)     Wait a minimum of 10 minutes for a blue scrolling bar to appear indicating the initialization of the software.
Note: The software will take about 13 seconds or less to initialize if there are no data stored in memory.  However, the software may take up to 10 minutes to initialize if the memory is full.
If the initialization process has not begun after 10 minutes, disconnect the power supply, wait 10 seconds, then reconnect the power supply and wait for initialization.

If C-Soft will not initialize, contact This e-mail address is being protected from spambots. You need JavaScript enabled to view it or (408) 212-4067