| For
over three decades, we have specialized in providing sensitive,
reliable and easy-to-use fluorometers for environmental and industrial
uses. We believe we supply more of these kinds of instruments
than any other company in the world.
Our
job is to make your job easy and risk-free. To this end, we
try to understand your application. When necessary to ensure
that you get the right instrument for your application, we will
run your sample solution in our lab, or in some situations,
we will lend you an instrument to evaluate. Additionally, we
are staffed with responsive scientists and engineers to help
you after you receive your instrument.
We
specialize in the measurement of fluorescent tracers, algal
pigments, and other naturally occurring fluorescent compounds.
For these applications we provide in-depth instrument support
and we offer devices designed to enhance simplicity and improve
quality.
Our
company is owned and operated by the people who design, produce,
sell and service our instruments, so we take extra pride in
our work. If we have exceeded your expectations, please let
us know. More importantly, let us know if we have disappointed
you so we can make things right and so we can do better for
our next customer.
Sincerely,
Jim Crawford
President
Product
Warranties
What
we cover: Turner Designs warrants its instruments and accessories
to be free from defects in materials and workmanship under normal
use and service for a period of 12 months from date of shipment
from Turner Designs.
If
your instrument becomes defective within one year of purchase,
Turner Designs will repair or replace your instrument free of
charge, including surface shipping costs.
What
we do not cover: Turner Designs is not responsible for replacing
parts damaged by accident or neglect. Your instrument must be
installed according to instructions in the User’s Manual.
Damage from corrosion is not covered. Damage caused by customer
modification of the instrument is not covered.
This
warranty covers only Turner Designs products and is not extended
to equipment used with our products. We are not responsible
for accidental or consequential damages, except in those states
where this limitation is not allowed. This warranty gives you
specific legal rights and you may have other rights which vary
from state to state.
Shipping:
Although our instruments are built to withstand hard use, we
cannot be responsible for damage incurred during shipment. Therefore,
to avoid both cosmetic and structural damage if the instrument
is shipped in the future, we recommend that you save the original
packing material in which we shipped the instrument.
Obtaining
Service: Contact Turner Designs and describe the problem(s)
you are experiencing. Carry out any suggested modifications
or tests. Never ship an instrument to us without prior telephone
or letter contact. Often the problem is a relatively simple
one that you can solve yourself with our direction.
If
it is determined by the Turner Designs service representative
that the instrument should be returned for repair, a Return
Materials Authorization (RMA) number will be assigned and a
fixed repair price quoted for out of warranty repairs.
If
you are within the continental United States pack the instrument
well; insure it; write the RMA number on the outside of the
shipping carton and ship it back to us. If the instrument is
under warranty we will repair or replace the unit and pay for
roundtrip shipment. If the instrument is not under warranty
shipping costs both ways are your responsibility.
If you are outside the continental United States and purchased
the instrument from an authorized Turner Designs distributor,
contact that distributor. If you purchased directly from Turner
Designs you are welcome to send the instrument for free repair
within the limits of the warranty. You will be responsible to
pay for shipment to us, duties and documentation costs outside
the continental United States. We will pay for return shipment.
If it is not under warranty, you will be responsible to pay
for roundtrip ground shipping, duties and documentation costs
outside the continental United States.
Ordering
and General Information
To
Place an Order: Call 408/749-0994 Monday through Friday,
8:00 a.m. to 5:00 p.m. PST, FAX your order to us at 408/749-0998,
or e-mail us at sales@turnerdesigns.com.
Minimum
Orders: There is a $50 minimum order charge, including change
orders.
Credit
Card Orders: Credit card orders are accepted (MasterCard
and Visa).
Quotations:
Quotations on your fluorometer and accessory requirements can
be completed within 2 days of request.
Prices/Terms:
Prices are subject to change without notice. Payment terms are
Net 30 days (U.S. only).
Shipping:
Domestic orders outside of California are shipped via 2-day
delivery. Orders shipping within California are shipped via
UPS Ground. Freight charges are pre-paid and added to your invoice.
Returns
Policy: Turner Designs must approve all returns of purchased
parts prior to the return of such items by the customer. A 20%
restocking fee will be charged on all returns. If an accessory
is returned in a damaged condition, the customer will be responsible
for repair costs associated with fixing the damaged equipment.
It is the policy of Turner Designs to credit a customer against
future purchases of product or past unpaid purchases of product
on all returns that have been invoiced. Unless otherwise approved,
this policy will stand on all returns.
Directions
to Our Facility
 Turner
Designs is located at 845 W. Maude Avenue, in Sunnyvale, California
94085:
From
San Jose: Take Highway 101 North (towards San Francisco).
Exit south at Mathilda Ave. This exit will take you back over
the freeway. At the third light (W. Maude Ave.), turn right.
Proceed through one light (Pastoria). We are the second building
on the right.
From
San Francisco: Take Highway 101 South (towards San Jose).
Exit south at Mathilda Ave. At the third light (W. Maude Ave.),
turn right. Proceed through one light (Pastoria). We are the
second building on the right.
From
the East Bay: Take Highway 237 (towards Sunnyvale, Mountain
View). Turn left at W. Maude Ave. Proceed through the second
light (Mary Ave.). We are the second building on the left.
Note:
Highways 280 and 85 were excluded because they are directly
linked to 237 and 101.
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