Reliable Instruments for an Unreliable World

search.jpg
  • Grey Twitter Icon
  • Grey Facebook Icon
  • Grey LinkedIn Icon
  • Grey YouTube Icon
 

Please select the instrument for which you require a quotation.

Need help choosing the right instrument?  We're here to help! Tell us about your requirement

Request a Quote

Laboratory Fluorometers

Ballast Water Indicative Compliance

Cooling Water & Boiler Applications

Find a Distributor

We have a large network of highly trained and dedicated distributors throughout the globe. If you are located in a country listed below, please click on the country name to be directed to the distributor that serves your area. 

Turner Designs sells directly within the United States and in some countries in which we do not have a distributor. If your country is not listed below you may request a quote from us directly by visiting our product catalog.

Histamine Applications

We have an exclusive distributor for histamine applications in the following countries

 
 
Check Order Status

An order acknowledgement is e-mailed once an order has been processed and a ship date has been set.  If you have not received an order acknowledgement please contact our Order Desk to request status, as we may not have received your order.  If you are outside the USA and ordered through one of our distributors please contact the distributor directly for order status.

Warranty Policy

What we cover: 
Turner Designs warrants its instruments and accessories to be free from defects in materials and workmanship under normal use and service for a period of 12 months from date of shipment from Turner Designs. 

If your instrument becomes defective within one year of purchase, Turner Designs will repair or replace your instrument free of charge, including surface shipping costs. 


What we do not cover: 
Turner Designs is not responsible for replacing parts damaged by accident or neglect. Your instrument must be installed according to instructions in the User’s Manual. Damage from corrosion is not covered. Damage caused by customer modification of the instrument is not covered. This warranty covers only Turner Designs products and is not extended to equipment used with our products. We are not responsible for incidental or consequential damages, except in those states where this limitation is not allowed. This warranty gives you specific legal rights and you may have other rights which vary from state to state.

Shipping: Although our instruments are built to withstand hard use, we cannot be responsible for damage incurred during shipment. Therefore, to avoid both cosmetic and structural damage if the instrument is shipped in the future, we recommend that you save the original packing material in which we shipped the instrument.

Obtaining Service: Please complete our return material authorization request form. A representative will contact you once your form is received. Carry out any suggested modifications or tests as recommended. Never ship an instrument to us without prior telephone or written contact. Often the problem is a relatively simple one that you can solve yourself with our direction.

If it is determined by the Turner Designs service representative that the instrument should be returned for repair, a Return Materials Authorization (RMA) number will be assigned and a fixed repair price quoted for out of warranty repairs.

If you are within the continental United States pack the instrument well; insure it; write the RMA number on the outside of the shipping carton and ship it back to us. If the instrument is under warranty we will repair or replace the unit and pay for roundtrip shipment. If the instrument is not under warranty shipping costs both ways are your responsibility.

If you are outside the continental United States and purchased the instrument from an authorized Turner Designs distributor, contact that distributor. If you purchased directly from Turner Designs you are welcome to send the instrument for free repair within the limits of the warranty. You will be responsible to pay for shipment to us, duties and documentation costs outside the continental United States. We will pay for return shipment. If it is not under warranty, you will be responsible to pay for round-trip shipping, duties and documentation costs outside the continental United States.

Cancellation Policy

Request for cancellation or for suspension of production must be in writing and referred to our office,  Cancellations are subject to fees of 10% of order value plus customization cost (if applicable).  To request cancellation of an order please contact our Order Desk

Return Policy

A Return Material Authorization (RMA) is required for all returns.  Please do not return any item to us without prior verbal or written authorization. Returns requested within 45 days of receipt of product will be subject to a 20% restocking fee, plus customization fee, if applicable.  Returns requested after 45 days and before 90 days of receipt of product will be subject to a 30% restocking fee, plus customization fee, if applicable. No returns after 90 days will be accepted.  RMAs are not issued for consumables.  To request a return, please complete our return material authorization request form.

Repair Request

Before a return for repair is authorized you may be requested to perform suggested modifications or tests as recommended by the representative. Often the problem is a relatively simple one that you can solve yourself with our direction. If it is determined by the Turner Designs service representative that the instrument should be returned for repair, a Return Materials Authorization (RMA) number will be assigned.  If out of warranty, a fixed repair price will be quoted.  Fixed repair rates are for instruments that have normal wear. We reserve the right to quote a different rate for instruments with extensive damage. To request a repair, please complete our return material authorization request form.

Due to material obsolescence we are only able to repair Cyclops starting with SN 2100860 and AquaFluors starting with SN 800800. 

Due to material obsolescence we are not able to repair or perform maintenance service on 10AUs built prior to January 1,1999 starting with SN 6720.

 
 
 
 
 
Obtain Complementary Products

Connectors & Cables

Tow Lines

Cortland Cable
44 River St.
PO Box 330
Cortland NY 13045
USA

Phone: 607-753-8276
Fax: 607-753-3183
Email: cortland@cortlandcompany.com
Website: http://www.cortlandcompany.com

Connectors & Cables

Teledyne Impulse 
9855 Carroll Canyon Road 
San Diego, CA 92131
USA 

Phone: 858-842-3100 
Toll Free: 800-327-0971
Email: impulse@teledyne.com
Website: http://www.impulse-ent.com

Dataloggers

Campbell Scientific, Inc.
815 West 1800 North
Logan, Utah 84321-1784
USA

Phone: 435-227-9090
Fax: 435.227.9091
Email: info@campbellsci.com
Website: http://www.campbellsci.com/

Dyes, Standards & Pigments

Chlorophyll a Standards

You can make your own Chlorophyll a standards by purchasing dry chlorophyll a from Sigma-Aldrich.  Information is listed below.

If you purchase Chlorophyll a in lyophilized form from Sigma-Aldrich
    - You need to mix up the initial Chlorophyll a concentration to be around 10 mg/L.
    - You then need to verify the exact concentration on a Spectrophotometer, refer to EPA method 446
    - You then make dilutions from this stock solution to create Standard concentrations below 250 µg/L for calibrating a Fluorometer
    - Refer to EPA 445 method for the Fluorometer method

Sigma-Aldrich Catalog Number C 6144
View Product Listing

CDOM Standards

International Humic Substances Society
1991 Upper Buford Circle, Rm 439 
St. Paul, MN 55108
USA

Phone: (612) 625-4711
Email: ihss@umn.edu
Website: https://ihss.humicsubstances.org/ 
 

Fluorescent Dyes for Leak Detection

Keystone Corporation - Chicago Division
2501 W. Fulton Street
Chicago, IL 60612
USA

Keystone Corporation - Pacific Division
13767 Milroy Place
Santa Fe Springs, CA 90670
USA 

Phone: 1-800-522-4DYE (4393)

Website: http://www.dyes.com
View Product Listing

Napthalene

Sigma-Aldrich
Website: http://www.sigmaaldrich.com
View Product Listing

Phycocyanin and Phycoerythrin Pigments

Prozyme 
3832 Bay Center Place 
Hayward, CA 94545-3619
USA

Toll-free: +1 (800) 457-9444
Phone: +1 (510) 638-6900
Website: http://www.prozyme.com
View Product Listing

PTSA Dye

Spectra Colors Corp.
Alexis Capik
Phone: 201-997-0606
Email: alexis@spectracolors.com
Website: http://www.spectracolors.com/

QFT2 Standard

QFT-2 standard is available from Sigma-Aldrich 
Catalog Number 868091
View Product Listing

Turbidity Standards

GFS chemicals
3041 Home Road
Powell, OH 43065
USA

Phone: 877-534-0795

Amco Clear Water Analysis Division GFS Chemicals Inc.
Website: http://www.gfschemicals.com

AquaFluor
10 NTU - GFS Part Number 8545
100 NTU - GFS Part Number 8546

Trilogy
10 NTU - GFS Part Number 8502
100 NTU - GFS Part Number 8503
1000 NTU - GFS Part Number 8699

Cyclops, C3 and C6P, Turbidity Plus
10 NTU - GFS Part Number 8506
100 NTU - GFS Part Number 8507
1000 NTU - GFS Part Number 8620
3000 NTU - GFS Part Number 8621

Dye Injection Pumps

Fluid Metering, Inc. 
5 Aerial Way, Suite 500 
Syosset, NY 11791 

Telephone: 1-516-922-6050 
Toll-free: 1-800-223-3388 
Fax: 1-516-624-8261 
E-mail: pumps@fmipump.com 
Website: http://www.fmipump.com

There are three basic types of constant-rate injectors: constant displacement pumps, constant-head (gravity-feed) devices, and regulated pressure systems. Fluid Metering, Inc., should be able to advise you on which pump is best for your application.

Filters

Andover Corporation
4 Commercial Drive
Salem, NH 03079-2800
USA

USA Phone: 1-888-893-9992
International Phone: 1-603-893-6888
Fax: 1-603-893-6508
Email: info@andovercorp.com
Website: http://www.andovercorp.com

Chroma Technology Corporation
10 Imtec LaneBellows Falls, VT 05101 USA 

 

Phone: 800-824-7662 

Email: sales@chroma.com

Website: http://www.chroma.com/

Industrial Chemicals & Consulting

QualiChem Inc. 
2003 Salem Industrial Drive 
Salem, VA  24153 
USA

Phone: 540-375-6700 
Website: http://ww.qualichem.com 

O-ring Lubricant

Parker Haffin Corp.
6035 Parkland Blvd
Cleveland, OH 44124
USA

Phone: 216-896-3000
View Listing

Transport Cases

Ameripack, Inc.
107 North Gold Drive
Robbinsville, NJ. 08691
USA

Phone: (609) 259-7004
Toll Free: (800) 456-7963
Website: http://www.ameripack.com/cases/standard/ 

Water Analysis / Cell Counting Services

GreenWater Laboratories
205 Zeagler Drive Suite 302
Palatka FL 32177
USA

Toll-Free: 877-869-2542
Phone: 386-328-0882
Website: http://www.greenwaterlab.com

Wiper for the Cyclops

Stay Connected
Contact Us

1995 N 1st Street
San Jose, CA 95112-4220
USA

ISO 9001:2015 Certified | Copyright © 2018-2019 Turner Designs, Inc. All rights reserved.