Returns & Repairs
If you are outside the continental United States and purchased from an authorized Turner Designs distributor, please contact that distributor - view distributor list here. If you purchased directly from Turner Designs please complete the form below.
All returns must have prior written Return Material Authorization (RMA). Please do not return an item to us without prior verbal or written authorization. A representative will contact you within 1-2 business days regarding your request.
Returns requested within 45 days of receipt of product will be subject to a 20% restocking fee, plus customization fee, if applicable. Returns requested after 45 days and before 90 days of receipt of product will be subject to a 30% restocking fee, plus customization fee, if appliable. No Returns after 90 days will be accepted. RMAs are not issued for consumables.
You may be requested to perform suggested modifications or tests as recommended by the representative. Often the problem is a relatively simple one that you can solve yourself with our direction. If it is determined by the Turner Designs service representative that the instrument should be returned for repair, a Return Materials Authorization (RMA) number will be assigned. If out of warranty, a fixed repair price will be quoted. Fixed repair rates are for instruments that have normal wear. We reserve the right to quote a different rate for instruments with extensive damage.
Due to material obsolescence we are only able to repair Cyclops starting with SN 2100860 and AquaFluors starting with SN 800800
Due to material obsolescence we are not able to repair 10AU built prior to January 1,1999 starting with SN 6720.