If you are outside the continental United States and purchased from an authorized Turner Designs distributor, please contact that distributor - view distributor list here.  If you purchased directly from Turner Designs please complete the form below.

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All returns must have prior written Return Material Authorization (RMA). Please do not return an item to us without prior verbal or written authorization.  A representative will contact you within 1-2 business days regarding your request. 

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Return Requests
Returns requested within 45 days of receipt of product will be subject to a 20% restocking fee, plus customization fee, if applicable.  Returns requested after 45 days and before 90 days of receipt of product will be subject to a 30% restocking fee, plus customization fee, if appliable. No Returns after 90 days will be accepted. RMAs are not issued for consumables.

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Repair Requests
You may be requested to perform suggested modifications or tests as recommended by the representative. Often the problem is a relatively simple one that you can solve yourself with our direction. If it is determined by the Turner Designs service representative that the instrument should be returned for repair, a Return Materials Authorization (RMA) number will be assigned.  If out of warranty, a fixed repair price will be quoted.  Fixed repair rates are for instruments that have normal wear. We reserve the right to quote a different rate for instruments with extensive damage.

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Due to material obsolescence we are only able to repair Cyclops starting with SN 2100860 and AquaFluors starting with SN 800800

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Due to material obsolescence we are not able to repair 10AUs built prior to January 1,1999 starting with SN 6720.

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