If you are outside the continental United States and purchased from an authorized Turner Designs distributor, please contact that distributor - view distributor list here.  If you purchased directly from Turner Designs please complete the form below.

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All returns must have prior written Return Material Authorization (RMA). Please do not return an item to us without prior verbal or written authorization.  A representative will contact you within 1-2 business days regarding your request. 

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Return Requests: Please complete the form below to request return authorization before returning an item.  All returns are subject to a 35% restocking fee.  Returns are not accepted for custom parts, configured parts, consumable items or blanket purchase orders.     

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Repair Requests
You may be requested to perform suggested modifications or tests as recommended by the representative. Often the problem is a relatively simple one that you can solve yourself with our direction. If it is determined by the Turner Designs service representative that the instrument should be returned for repair, a Return Materials Authorization (RMA) number will be assigned. If out of warranty, a fixed repair price will be quoted.  Fixed repair rates are for instruments that have normal wear. We reserve the right to quote a different rate for instruments with extensive damage or for changing optical kits.

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Due to material obsolescence, we are only able to repair AquaFluors starting with SN 800800.

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Due to material obsolescence, we are only able to repair Trilogy Fluorometers starting from Model 7200-002.

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Cyclops repairability is determined by a case-by-case basis, please contact a representative for more information. 

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Due to material obsolescence, we are not able to repair 10AUs and other discontinued instruments. For a full list of discontinued instruments, refer to Fluorometers & Fluorescence Sensors | Turner Designs | United States

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